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The agent can see all ongoing, pending, and resolved incidents in the leading see. It might be completely configured to right away present details that matters: thanks dates, sender, receiver… so there’s no must click Each and every incident when prioritizing.

When agents do open a ticket, resolving them the moment worked on needs shifting the point out to Settled. This differs within the common strategy of having a large, bold button to simply click. I value the ticket won't get whisked away after the solve motion is chosen but, rather, offers you a chance to make even more edits if needed.

An intuitive characteristic that we noted is that instead of clicking a ‘Solve’ button to close a ticket–the typical in ticketing apps–you change the ticket position to ‘Resolve’. Additional cumbersome, we know, but it really’s a precaution to ensure the ticket has long been double checked.

An additional popular problem solved by the vendor is high assistance Expense. Gordon pressured The reality that Samanage support staff is often on hand to help its consumers.

You may have an IT provider desk only, an asset administration support only or an integrated Alternative. Samanage is created for whole ITIL compliance; expectedly, substantial businesses will see it aligned with their assistance desk workflows. However, the solution becoming a cloud provider, can be scalable for the requirements of small and medium enterprises.

Your IT aid can also doc most effective methods and customary concerns and cull them into FAQs In the Samanage’s Know-how Base. This by yourself can lessen resolution workload so IT help can center on resolving additional complex troubles.

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I comprehend This is certainly an accepted revenue design for A great deal of the enterprise application earth, but in at the present time of Obviously priced, cloud-managed expert services like Cayzu and Freshdesk, It truly is disheartening to not have all the opportunity to complete my transaction right away.

Certainly one of Samanage’s benefit propositions is always that it lends companies greater visibility on challenges and incidents; very well, we predict The seller need to lengthen the visibility pitch to its asset administration.

Another, who ever really wants to dig into piles of warranties? We don’t, so we like that Samanage delivers warranty details automatically when we want it.